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Please read the answer of the most frequently asked questions (F.A.Q) customers might have.
How much are the airport public Parking fees?
Effective February 1st, 2024 airport fees will increase. Please understand that $25 Parking is just to pay the public parking facilities and Kimos rent a car does NOT profit from any parking fees. For customers arriving on Sundays (when our shop is closed) the airport parking fee will be more than the regular fee of $25 (and can be up to $50 on arrival). All the rest of the week the arrivals and departures are $25 and you can avoid those fees if you pick up or drop off the rental car from our shop in kahului during our open hours of operation.
We encourage customers to exit airport parking through the automatic exit booth lane to avoid possible errors with the parking fees.
Kimos rent a car will add the airport drop off parking fees to the rental total. You can request a refund of airport drop off fee if you return the car at Kimos Shop during business hours (every day from 8am to 1pm except Sundays). Shuttles to Airport are Not available. Do not return car outside Shop Gate. Saturdays drop off are $50 fees all the rest of the week will be $25
How I can extend my current reservation?
You want to stay longer or make any changes to your current reservation? Please submit new reservation and select the option to extend your current reservation . Note that extensions are calculated based on the exact number of extra days. There is no minimum 7 days charge for extensions and parking fees will be void.
Can I pick up the car at Kahului public aiport parking?
Yes! we have the most convenient arrival and departure. You just need to submit your reservation ahead of time and pre scheduled your arrival and departure to best accommodate to your flight information. Just note that all bookings and airport accommodations need to be done with a minimum of 24 hours notice.
Important note about airport arrivals. We encourage customers to exit airport parking through the automatic exit booth lane to avoid possible errors with the parking fees.
What’s the car rental Cancelation policy?
You can cancel your booking for free before your arrival --no questions asked--. Just fill your cancelation form online. $80 fees will apply for cancelation within 48 hours from arrival, and $100 for no notice of cancelation. Consequently you can Book with full confidence.
Do you need a car to get around Maui?
Of course! Renting a car is the best option if you’re looking to enjoy your vacation and explore Maui. There is no significant bus transportation to move around the island and to hire a taxi or Uber will make it very expensive and inconvenient. For that reason you will definitely need a rental car for the whole vacation time and can easily rent a cheap car rental . As a result you will have the freedom to explore around this beautiful island of Maui on a budget.
How can I reserve a Maui car rental with Kimos?
All you need is to do to reserve a car with us is to submit an online reservation. We offer the cheapest rates available. People generally ask why are maui car rentals so expensive? Kimos rent a car is here to help plan your maui vacation on a budget. Yes, we have the most affordable car rental rates. All you need is:
- a credit card or debit card,
- a valid driver license
- to be 21 years old and older
- We accept international driver licenses
- All our rates are in US Dollars
Do you have customer service?
Of course! Our customer services representatives are available to answer your questions. Please check our website where we should answer the most common questions our customers might have. If you have any other specific question or concern you can send as an email or text during business hours. We also have an after hours emergency text service to deal with any kind of emergencies.
How old you need to be to rent a car in Hawaii ?
Drivers need to be 21 years old and older to rent a car in Maui. There is a “young driver” fee of $5 per day for all drivers under 25 year old. We do not rent to under 21.
I’m less than 25 years old? Are the rates the same?
All drivers under 25 year old have to pay an additional "young driver fee" of $5 per day. This fee doesn't apply to drivers age 25 and older.
Can I pick up and drop off my rental car after closing time?
Yes! All Customers can schedule their arrival and departure any time and any day. We will accommodate to our customers schedules. All our After Hours arrivals and departures will incur in an extra $25 fee to pay the airport parking. Instructions will be sent by email once the reservation is submitted.
What is the minimum age to be able to rent or drive a rental car?
The minimum age required to rent a car in Maui is 21 year old. We don't have any rental options to offer to drivers under the age of 21.
How do I drop off my rental vehicle?
Instructions on drop off will be sent by email upon completion of booking. Customers need to follow arrival and departure instructions. Modifications on reservations need to be done from My Account page.
Why choose Kimos Rent a Car from all the rental cars in Maui?
Kimos offer the best Maui car rental rates, the most friendly service and reliable used cars. We prove our success in the large number of repeated customers that continue to choose our car rental business year after year. We created our Loyal customer Program as a way to show our gratitude to all our repeated customers, offering 10% discounts or free updates, free baby seats and surf racks. To qualify for this benefits customers need to have a minimum of 5 rentals.
What documents I need to rent the car?
All you need is a valid driver license, a major credit card or debit card and to be 21 years old or older.
How much does it cost to rent a car for a week in Maui?
Our lowest season rates starts from $120 per week plus taxes. Our basic rates year round starts at $140 per week plus taxes. Rates are higher during the busy seasons. Check our Rates!
How secured is my personal information when I submit my reservation online?
Kimos rent a car takes the matter regarding personal information very seriously. Our website has the most secured and updated SSL certificate available to protect any sensitive information. Is our top priority that our site is updated with the most advanced security technology available.
How can I pay for my car?
We accept all major Credit Cards and Debit cards. Please know that some debit cards will require a security deposit. All payments are due before your arrival day. Make sure your credit card authorize the car rental transaction before your trip to avoid delays or cancellations. Some special credit cards and debit cards will required pre payment for booking. We don't accept cash, PayPal, checks or other forms of bank transfer.
What are my mileage limitations?
We offer unlimited free milages to drive around Maui. Just drive as much as you need. Maui is such a beautiful island and we recommend you enjoy your vacation visiting all the incredible places this island has to offer.
How much should I pay for an additional driver?
We also have the option to add Free unlimited extra drivers to your rental. You can add drivers straight from the rental agreement or after booking is submitted. We want to make it very simple to our customers to add drivers any time.
What taxes will be added to the rental?
Hawaii GET 4.71% plus $6.5 daily Hawaii Surcharge Tax.
All taxes are subject to change in order to comply with State of Hawaii Law.
How to return a car rental After Hours?
For all customers that scheduled late drop off we offer the option to leave the rental car in a designated area of the airport public parking, just a short walk from the terminal. We just ask all customers to return the car on time to avoid late drop off fees. Car has to be returned on the date, time and place specified on the rental agreement. Kimos rent a car may charge a late return fee of up to $100 per day for returning the vehicle later than scheduled. You need to inform us ASAP of any changes on your reservation. The operation of our booking system depends on customers returning vehicles as scheduled.
How I become a Loyal customer?
We have a huge appreciation for all our repeated customers. As a way to say thank you we offer 10% discount or free upgrades, free baby seats and free surf racks to all our Loyal customers with over 5 rentals.
How much fuel should be in the tank when I return the car?
Our gasoline policy requires to return vehicle with over 1/4 gasoline tank. So no need to fill up the gas tank on your departure day. You just need to return the rental car with the same amount of gas as you had on arrival. Our fuel policy was created to make it simple for our customers. We don't want to overcharge customers with gasoline fees, when they don't return the car with full tank as most companies do. We just understand that people can get overwhelmed when they are going back home and this is our way to help make the departure simple and friendly.
Do I need liability insurance to rent a car?
Kimos rent a car offers secondary liability insurance. The state of Hawaii requires a minimum coverage limit by law for Bodily Injury & Property Damage Liability. However, you cannot rely on our insurance for your liability. Your current automobile insurance coverage will be the primary insurance and may already cover rental vehicles when they are driven by you.
How do I make changes to my reservation?
We now offer the possibility to do changes to reservations directly from your Account page.
Your Account page will allow renters to customize their bookings online using their confirmation number.
- extend rentals,
- update billing information,
- cancel booking,
- add drivers,
- request switch of vehicle,
- modify arrival or departure schedules,
- request invoice
- and more....
What services are included in the Roadside Assistance?
For those customers that want to pay extra for peace of mind, we offer the option to purchase our road side assistance for extra $10 per day fee.
Our Roadside Assistance includes the following:
- Lockout Service : Gain entry when keys are locked inside the vehicle.
- Jump-Start:If your vehicle experiences battery failure, we’ll provide a jump-start.
- Flat Tire Assistance or Tire Replacement: We’ll replace a flat or damaged tire with the spare, or get the car towed to the nearest service facility. (Please note that the renter might incur the cost of the tire repair or replacement, depending upon the circumstances.)
- Fuel Delivery : If you run out of gas, we’ll deliver 3 gallons to your location and bill you separately for the fuel.
What happen if my vehicle keys get lost or wet?
If the electronic keys get wet, the key will not work any more and vehicle will not start. Please surfers don’t go in the ocean with the keys in your pocket. Electronic keys are very expensive. A spare key will cost from $100 to $300 to make a replacement. Avoid loosing keys, locking car with keys inside or damaging keys with water.
If you loose or lock the car with keys inside you have 2 options.
- One option is to go to our shop in kahului during business hours and get a spare key. If you lost it, you are responsible to pay for a copy of the key.
- Your other option is to call a lock smith company to make a new key in the spot. Our 24 hrs emergency phone system will redirect your call to one of the companies that can help you in this situation.
What happen if my car battery is dead?
We monitor our vehicle batteries in a regular basis and we make sure all our cars has good quality batteries. If the battery died because of customer neglect, the customers is responsible to jumpstart the vehicle. Please make sure to turn lights off after using the car to avoid battery problems.
Am I required to purchase your CDW insurance?
Damage waiver or collision damage waiver (CDW) is an optional damage insurance coverage that is available when you rent a car.
Car rental companies treat the CDW as a waiver of the customers right to pay for damages to the car rental.
When a customer does not buy CDW he is liable for 100% of damages by accident, vandalism, weather, etc., the customer and their personal insurance must pay to the rental company the full cost of repair, plus administrative charges and, in some cases, loss of use.
Our car rental CDW Insurance rate is $10 per day with a deductible of $1000. This mean that the renter is responsible for the first $1000 charges and any additional charges are paid by Kimos Rent a car.
We recommend before purchasing CDW to check if your own personal auto insurance or credit card may cover any damages or loss to the rental.
What kind of vehicles you rent?
We rent Compacts, Midsizes, Wagons, SUVs, Minivans & Pickups. We have 2 Different price categories to chose from: Older and Newer.
- Our older models are between 2003-2007 and are a bit more used and rugged, This older category is perfect for people that are on a budget, Most of our older models have cold AC but it’s not guaranteed
- Our newer models are between 2005 to 2012. We recommend this category for renters who want something a bit nicer , newer and on discount rate. A.C. is Guaranteed in our Newer Category.
Do you have long term rental discounts?
Yes we offer the best discounts for long term rentals of 30 days and over. Discounts starts from 10% off. Please submit your inquiry and we will make sure we find you the best deal.
What is the procedure in case of mechanical failure?
Mechanical problems can happen even to a brand new car. In case of mechanical issue we will replace the car rental immediately. Our Roadside Assistance is free for all inherent mechanical faults related to the rental car. We ask customers to contact us if they have any concern or questions about the car.
What is the customers responsibility when renting a car?
Some mechanical failures are the renters responsibility. Renter is responsible to pay attention to the car temperature. If a major oil or water leak occurs, and/or vehicle overheat , renter need to stop driving the car immediately and contact our shop. If renter keep driving a vehicle that is overheating, then the motor will break down and customer will be fully liable for repair costs.
Renter is also responsible to use low gear while driving down Haleakala. It is very important that renter understand the need to drive safe while going downhill. Instead of using brakes to slow vehicle down on a steep grade, use what is known as “engine braking” using 1st or 2nd gear (Low Gear) and avoid damaging or overheating the vehicle brakes. Renter is responsible of break damages and towing expenses in Haleakala area. If you notice your brakes loosing efficiency and a burning smell, Stop the vehicle and allow brakes to cool down for at least 45 minutes. Make sure you use Low gear and brakes judiciously.
Is there any area in Maui that is prohibit to drive?
Vehicle is not to be operated on Highway 31 from Kipahulu to Ulupalakua (unpaived road). If car breaks down, is stranded or requires towing on that part of the highway, renter assumes full responsibility for all towing and repair costs. That area of Maui doesn’t have phone reception so is very difficult to ask for road assistance. So no renters should drive in that road or any unpaved roads.
What happen if i have an emergency in the middle of the night?
We have an emergency text system that will assist you through an emergency 24/7. Text Kimos at 808 280-6327
What if I return the car earlier?
If you return the vehicle before the original return date, you will not be refunded any portion of the days the car was rented and $50 early cancellation fee will apply for early return cancellations.
What is the grace period for returning a rental car?
We have a 30 minute grace period for returning the rentals. If the vehicle is returned within 3 hours of the time it was rented on a subsequent day, additional day charge will be added to the rental. Late return fees will apply for no notice of returning vehicle later than schedule. The efficiency of our booking system depends on customers returning vehicle on schedule, specially during our high season months. We are committed to enforce schedule drop offs policies in order to avoid overbooking situations that may affect other reservations. Mahalo for understanding. All changes to pick up or drop offs need to be notify in advance. Mahalo for understanding.
What happen if i have a flat tire?
all our car rentals have great quality tires. Our tires are carefully inspected and replaced in a regular basis. If you experience a flat tire you will have all the necessary tools to replace the tire for the spare one. Then you can drive to the shop and we will fix the flat tire. If the tire can not be fixe and has to be replace, due to side wall puncture, renter will be responsibility for the cost of the new tire.
What if I have a broken window while renting a car?
When should I pay for my rental car?
All payments are due before your arrival day. Make sure your credit card authorize the car rental transaction before your trip. We don't process payment upon Booking. We accept all mayor credit cards and debit cards. Some special debit cards will required a security deposit or payment upfront. All our prices are in U.S Dollars.
Do you accept driver’s from other countries?
Yes we accept driver licenses from all over the world. Our only requirements are that all drivers need to be at least 21 years old and all licenses needs to be valid.
What time do you have to return the rental car?
All rental cars need to be return exactly at the date and time specified on the rental agreement. Customers have the option to make changes to their drop offs in advanced. We have a strict return policy to prevent overbooking. Our booking system depends on rental vehicles to be returned as scheduled.
Do you have to clean the rental car before returning it ?
We ask customers to return cars in the same condition as when the rental cars were delivered or picked up. Please don't leave food or trash inside the car. Remember we have a no smoking policy. Tobacco smoke permeates the interior of a vehicle and leaves behind an irritating odor so it is prohibit to smoke in any of our vehicles. The purpose behind our policy is to make certain that the comfort of all our customers is taken into account.
Cleaning fees will apply for cars returned with cigaret odor and trash.
What are Kimos Shop hours of operation?
Our Shop is open:
- Monday to Friday: 8 am to 3 pm
- Saturdays: 8 am to 1 pm
- Sundays: Closed
24/7 airport services for After Hours arrivals and departures.
Island style
Thousands of people visit Maui every year. Please drive with Aloha, respect the island, the locals and always be safe. Most of the tourist drive around Maui and they take their time to look around and enjoy the view. If you have a big line of cars behind you, just stop on the side of the road and give the locals the right of way. You don't need to rush, just take your time to enjoy Maui and allow the Maui residents to keep up with their schedules.
- Please use sunscreens that are safe for our reefs and ocean life. The sunscreen that washes off your body when swimming may affect aquatic life including corals. Avoid ingredients, such as oxybenzone.
- Keep our island clean, Do Not Liter.
- While driving to Hana, please move to a safe side of the road and let the locals pass while you enjoy your ride.
- Always drive with Aloha
Ocean Safety
Hawaii ocean conditions can be very dangerous. We advise all visitors to read Maui County Ocean safety tips before your trip. Be safe!
Other Questions ?
We try to share the answer of the most common questions our customers have. You can submit a new question if you still need assistance or additional information is needed.
