FAQ – Maui Car rental

Frequently Asked Questions & Most Important Tips for Maui Car rentals Best deals.

 How can I reserve a Maui car rental with Kimos?  Our reservation system is fast and simple. pay arrivalAll our reservations are done online in our secured reservation system. We want to avoid our customers spending time of their vacation doing paperwork on Maui car rental companies.  All you need to do is check our online rates and if you like them, you can select your rental car options and  complete your reservation through a computer or smart phone.  And you are all Set! After submitting your reservation online you will receive a confirmation email with very important Arrival and Departure Instructions.  Please read the confirmation carefully and follow instructions.   We have Free bookings and payments are due on arrival.

Why choose Kimos Rent a Car from all the the Kahului rental cars?  The key to our success is in the number of repeated customers that continue to choose our car rental business year after year.  Kimos offer the best Maui car rental rates, the most friendly service and reliable used cars. Founded by Kimo in 2005, Kimos rent a car started out renting cars to friends that came to the island during the water sports season.  With effort, dedication and the loyalty of our friends and customers, we added one by one to our car fleet.  Today Kimos Rent a Car  is celebrating 11 years anniversary with over 150 very well maintain vehicles. Our business has expanded, not only to our friends but also to many other Maui visitors.  We are committed to keeping our goal the same as our first year, we want to help Maui visitors feel at home, be comfortable and safe during their vacation.

How I can get my rental car and return it, if my arrival and departure is very late in the night or when Kimos Shop is close?  WE have many customers that arrives and departure during Kimos After hours (when our Shop is already closed)  So we have a 24/7 airport service system design to offer a very fast, simple and convenient airport pick up and drop off service at Kahului Airport (OGG).  All the necessary arrival and departure information will be sent to ourAIRPORT customers after they submit their reservation.

What documents will I need before I can rent the car? Kimos rent a Car ask for a valid driver’s license, proof of auto insurance and mayor credit card.

Can I rent a car without a credit card? A credit card was once required to rent a vehicle, but we may consider  other forms of payment. Without a credit card, however, you may be asked to provide additional documentation and a security deposit from $250  plus  car rental charges upfront.

 How secured is my personal information when I submit my reservation online?  Oursecured 1 website has the most secured SSL certificate available to protect any sensitive information.  Is our top priority that our site is updated with the most advanced security technology available.  The image below show the green lock icon and “https” meaning our Web Site displays a secure connection in all our pages. 

What are my mileage limitations? Renting a vehicle in Kimos comes with unlimited millage. We don’t like to overcharge our customers with any additional fees.  

How much should I pay for an additional driver?  You can  add any number of additional  drivers Free of Charge.  But just remember that only authorized drivers can drive the rental car around  Maui. To add drivers please do it online https://kimosrentacar.com/add-driver/

How old do I have to be to rent a car from Kimos? The renter must be at least 21 years of age.  

How are rates calculated?The rates are based on a 24 hour rental day starting with the hour you pick up the vehicle. 3hour no charge grace period before an extra day charge is applied when returning the vehicle in Kimos rent a car

What taxes or fees will be added to the rental fee? Our rates inlcude all the taxes ($3 per day and 4%GET) The only fee that is added is $10  airport parking Only for after hrs drop off.

What is the latest time I can return the car? We have 24/7 airport services. For after hrs drop off there is a small fee of $15 for airport parking that we use to pay the extra charges of parking.  You can always avoid those parking fees if you pick up or drop off rental vehicles from our shop in Kahului.  We have free shuttles to the airport during business hours.

How much are the fees for airport Parking.?  Kahului Airport Parking fees are usually $15 or less. But Only if you arrive on Sundays you will have a higher fee up to $30 to pay the parking.  The great advantage is that You avoid those long and boring lines, waiting at the big car rental companies.  With Kimos Rent a car you have the most convenient and fast airport services, because the car rental will be already parked in the airport parking on your arrival date and time.  You will receive all the necessary instructions after submitting your reservation. You just need to know that airport parking charges are the renters responsibility. Kimos don’t make profit on those charges. We give the option to avoid those charges if you pick up or drop off the rental car from our shop during business hrs.

What is the charge for returning the car late?  Car has to be returned on the date, time and place specified on the rental agreement. Kimos rent a car may charge a late return fee of up to $100 per day for returning the vehicle later than scheduled.  To modify changes on your reservation contact kimos rent a car  (info@kimosrentacar.com)  as soon as possible.  The operation of our booking system depends on customers returning vehicles as scheduled.  

Unexpected circumstances occur, and you may find yourself unable to return the car before the time specified. Please contact Kimo by email ahead of time to let us know of any changes in your departure and make sure you follow up on  drop off procedures.  Your Late drops off may affect another reservation or cause overbooking.  Late fees will apply.

How much fuel should be in the tank when I return the car? will ask that you return the vehicle with over 1/4 tank. We also ask to drive the rental vehicle with over 1/4 tank so you avoid driving without gasoline and having to waste time of your vacation dealing with a car with empty gas tank. Basic CMYK Believe me it happens a lot! You waste time and money, and you can damage the gas tank of the vehicle.

What steps can I take to save money and avoid unnecessary expenses? There are a couple ofbest price things to consider and pay attention if you want to have a smooth and affordable Maui Vacation. Kimos rent a car is a reliable maui car rental Business and is our priority that all our customers experience the aloha spirit of our company.  We added in our website  10  tips to save money on your maui car rentals.  Some of those tips includes: Avoid driving without gasoline, pay attention where you put your car keys. Don’t leave lights on so you don’t have battery problems later.  Do not return the vehicle dirty or with less than 1/4 tank. Avoid road tickets and if you get one, make sure you pay it to avoid additional charges to the fine.

What happen if I stay in the road without gasoline in the car?  That happen many times. When you are driving a vehicle that is not yours you can fail to calculate how many miles you can drive. So just remember to be safe and avoid a very inconvenient situation for everybody.  Kimos rent a car can not be responsible if the car is not running because there is no gasoline on it.  So unfortunately our customers will need to pay extra fees and waste time solving this issue.  Kimos is offering a new Roadside Assistance as an optional assistance service that provides coverage at a reasonable additional daily charge. In the unlikely event of operational difficulty or unexpected emergency, we’ll bring you fast and reliable assistance. 


What services include the Roadside Assistance?  Our Roadside Assistance includes the following:

Lockout Service
 — Gain entry when keys are locked inside the vehicle.roadsideassistance

Jump-Start — If your vehicle experiences battery failure, we’ll provide a jump-start.
Flat Tire Assistance or Tire Replacement — We’ll replace a flat or damaged tire with the spare, or get the car towed to the nearest service facility. (Please note that the renter might incur the cost of the tire repair or replacement, depending upon the circumstances.)
Fuel Delivery — If you run out of gas, we’ll deliver 3 gallons to your location and bill you separately for the fuel.

What happen if my vehicle keys get lost or wet?   If the electronic keys get wet, the key will not work any more and vehicle will not start (so please surfers don’t go in the ocean with the keys in your pocket. Electronic keys are expensive ($200 extra fees to make a new electronic key) so avoid loosing keys, locking car with keys inside or damaging keys with water.  If you loose or lock the car with keys SIGNinside you have 2 options.  One option is to go to our shop in kahului during business hours and get a spare key.  If you lost it you are responsible to pay for  a copy of the key.  Your other option is to call a company to make a new key in the spot.  our 24 hrs emergency system will redirect your call to one of the companies that can help you in this situation.  But again, you can always pay attention and avoid this really upsetting situation and extra expenses during  your trip.

ATTENTION TO SURFERS AND WINDSURFERS: Please leave the car keys secured.  we don’t advise using the  lock box outside the airport area.   Do not go to the water with car keys that has electronic chip.  Vehicle will not start if the key is wet and the new key will be responsibility of the renter.

several customers reported having their personal belongings and vehicle stolen  from the car at Kanaha Beach Park.We ask customers please not to leave the keys inside the lock box at any time (except for airport drop off)Avoid parking on the street right off Kanaha beach park and other areas.
Mahalo for your cooperation.

Why is Kimos establishing a non-smoking policy and ask customers to return vehicle clean?
WE ask all our customers to return the car rental in good conditions. Surfers to avoid wet things inside the vehicle.  Not to leave trash and food items in the rental car.  Tobacco smoke permeates the interior of a vehicle and leaves behind an irritating odor so it is prohibit to smoke in any of our vehicles. The purpose behind our policy is to make certain that the comfort of all our customers is taken into account. 

What steps can I take to make certain I am not charged a cleaning fee?
The easiest way to prevent a smoking-related cleaning fee is to avoid smoking while in the vehicle and returning the car in “ok” conditions.

What happens if the car is damaged, stolen, or in an accident? Accidents and vehicle theft aren’t something we like to think about, especially on your Maui Vacation, but they can happen even to the most careful driver. Optional CDW insurance can be purchased to reduce or eliminate your financial exposure which could include the full value of the vehicle and lost rental revenue during its replacement period.
If the car is stolen or has been involved in an accident, first call the local police or appropriate law enforcement agency. Second get the Insurance information on the other party involve in the accident. Next, call Kimos Rent a Car, give them your rental agreement or confirmation number and explain what has happened. You will need to submit an incident report as soon as possible 

If it’s after hours, Kimos has a 24 hrs emergency system that will guide you through your problem.  Finally, call your own auto insurance company with information on the incident. If the accident was the other vehicles fault, then their car insurance will be responsible for all the damages, so it is important you have all the necessary information to do the insurance claim.  If the accident is the renters responsibility, then renter is full responsible of  all the damages to our rental vehicle.  Some cases your personal car  insurance or credit card insurance will pay for damages.  In some other cases we offer you to get 3 repair estimates and we will only charge you the lowest estimate option.  Just note that Maui repair shops are usually more expensive that other places, so we advise you talk to your insurance agent or credit card before your trip.  You can also purchase the CDW insurance from us. Be careful not to violate your maui car rental agreement by driving while intoxicated or under the influence of a controlled substance, allowing an unauthorized personal to drive the vehicle, leaving the windows, doors or trunk unlocked, or leaving the keys in the ignition when parked. If the agreement if violated, it makes the waiver void. Be sure to familiarize yourself with all of the terms and conditions of the rental agreement. Remember that, as the renter, you are liable for all parking and moving traffic violations, so please drive safely and observe all ordinances.

 Am I required to purchase your CDW insurance? maui car rentals offer insurance against accidents, but if you already own a car, your personal auto insurance may cover any damages or loss to the rental. Our car rental CDW Insurance rate is $10 per day with a deductible of $1000.  This mean that the renter is responsible for the first $1000 charges and any additional charges are paid by Kimos Rent a car.
What kind of vehicles you rent? We rent Compact, Midsize, Wagon, SUV, Minivan & Pickup.  We have 2 Different price categories to chose from:– Older category:  has our oldest and cheaper  vehicles around year 2000.   This older category is perfect for people that want to spend the minimum as possible for a reliable car. Most of our older models have AC but it’s not guaranteed. Newer category:  has our intermediate good looking vehicles  and great deals. this category has  vehicles around year 2003 to 2006, cold AC is guaranteed.   The newer category is great for people that can afford a better looking car but are also looking for good prices.
How safe to drive are your rental cars?  We have a full time mechanic working at Kimos 6 days per week.  He is an amazing mechanic and  is making sure that all the rental cars are carefully inspected and maintain before they get rented.  it is our Top priority that our car rentals are in the best conditions to avoid any mechanical failure.
What is the procedure in case of mechanical failure?  mechanical problems can happen even to a brand new car, is our Top priority  to minimize the number of break downs and our mechanics work is focused on preventing any future breakdowns and having the car rental in great mechanical conditions.  We ask our customers to contact us If they have any concern about the car.  If you have a mechanical issue we will replace the car rental immediately. Our Roadside Assistance is free for all inherent mechanical faults  related to the rental car. For all other roadside assistance call outs including refueling, jump start, tyre related incidents, lost keys and keys locked in the vehicle, a service fee will be charged.
What is the customers responsibility when renting a car? Some mechanical failures are the renters responsibility.  Here are some tips to consider while driving any car rental. Renter is responsible to pay attention to the car temperature.  If vehicle overheat, renter need to stop the car immediately and contact the car rental company.   If renter keep driving a vehicle that is overheating, then the motor will break down and customer  will be fully liable for repair costs.  Usually we inspect and maintain oil and water levels in all our car rentals, but it can happen that sometimes a mayor oil or water leak can occur and renter need to stop driving the car.  Something important to know, most cases of sudden oil leaks occur while renters are driving the car rental in unpaved roads and the oil pan located under the car cracks.  Those cases are easy to identify by mechanics while lifting the vehicle and inspecting the conditions of the oil pan.
Renter is also responsible to use low gear while driving down Haleakala.  It is very important that renter understand the need to drive safe while going downhill.  Instead of using your brakes to slow your vehicle down on a steep grade, use what is known as “engine braking” using 1st or 2nd gear (Low Gear) and avoid damaging or overheating the vehicle brakes.  Renter is responsible of break damages and towing expenses in Haleakala area.  If you notice your brakes loosing efficiency and a burning smell, Stop the vehicle and allow brakes to cool down for at least 45 minutes. Make sure you use Low gear and brakes judiciously. 
Is there any area in Maui that is prohibit to drive?  yes, there is a road that is prohibit to drive any Maui rental car . Vehicle is not to be operated on Highway 31 from Kipahulu to Ulupalakua (unpaived road). If car breaks down, is stranded or requires towing on that part of the highway, renter assumes full responsibility for all towing and repair costs.  That area of Maui doesn’t have phone reception so is very difficult to ask for road assistance.  So no renters should drive in that road or any unpaved roads.
What happen if i have an emergency in the middle of the night?   we have a 24/7 emergency phone system that will guide you through your problem If the breakdown occurs outside our  business hours.  (808)280-6327 #4 (emergency extension)
What happen if i have a flat tire?  all our car rentals have great quality tires.  Our tires are carefully  inspected and replaced in a regular basis. If you experience a flat tire you will have all the necessary tools to replace the tire for the spare one.  Then You can drive to the shop and we will fix the flat tire.  If the tire can not be fixe and has to be replace, due to side wall punter, renter will be  responsibility for the cost of the new tire.
What happen if the car battery die?  Our cars have good quality batteries. If the battery died because of customer neglect, the customers is responsible to jumpstart the vehicle.  Please make sure to turn lights off after using the car to avoid battery problems.  
What if I have a broken window while renting a car?  Broken windows are the renters responsibility.  If is caused by an accident or theft it may be covered by  insurances.

Some broken windows are caused by  Break-ins. Customers must contact Kimo immediately and we will  give you the phone numbers of the cheapest glass repair shops available in Maui. For those customers that choose not to deal with that problem during their vacation, Kimo will charge an extra fee to fix the broken glass for them.

In some areas, rental car break-ins have become  a big problem that signs are posted to warn people not to leave anything in their cars. With Kimos rent a car you drive a local style rental car that avoid many break-ins to tourists.  Beyond that rule, we have some tips for avoiding rental car break-ins: If you see areas of the parking lot marked by broken glass, park somewhere else. That glass probably means that thieves have been smashing windows in that parking lot. Always lock all the doors and close the windows and sunroof completely. If you absolutely must leave something in your rental car, hide it completely.

 What are the ALOHA tips?
 Thousands of people visit Maui every year.  Please try to use sunscreens that are safe for our reefs and ocean life. The sunscreen that washes off your body when swimming may affect aquatic life including corals. Avoid ingredients, such as oxybenzone.  We all ask to help keep our island clean so please Do Not Liter. Always drive with Aloha and while driving to Hana move to a safe side of the road and  let the locals pass while you enjoy your ride


For More Tips about your Maui vacation Please read:  Maui Ocean and outdoor Safety. PCI Compliance and Malware Removal