Extend or Edit Reservation
You want to stay longer or make any changes to your current reservation? Please submit new reservation and select the option to extend your current reservation . Note that extensions are calculated based on the exact number of extra days. There is no minimum 7 days charge for extensions and parking fees will be void.
Add Free Drivers
Add as many drivers as you need to your rental contract, without any additional extra fee. All drivers need to have a valid license and be 21 years or older.
Billing Questions
Do you have questions regarding your rental charges or would like to request invoice?
Update Credit Card
You can update your Credit Card information in our secured billing system. We accept all mayor Credit Cards and Debit cards.
Cancel Reservation
If for some unexpected reason you need to cancel your car rental reservation, we will void your agreement without any extra charge. $80 fee applies for cancellation within 48 hours from arrival and $100 if you do not show up to pick up.
Vehicle Condition Report
Please submit an online vehicle condition report at the time of arrival. Use your smart phone or tablets to submit form and a copy will be sent automatically to your email.
Vehicle Switch
We provide the option to switch cars to better ensure your comfort. All you need to do is contact our shop during business hours to arrange for a vehicle exchange 808 280-6327 ext 5 or you can submit a vehicle switch request online and our customer service will contact you. You can also report a mechanical problem or any other issue.
Request copy of Arrival & Departure instructions
All arrival and departure instructions are automatically sent by email upon completion of booking confirmation. You can request a copy of instructions here. Please follow instructions properly and if you need to submit changes please make sure you edit your booking online "extend or edit reservation"
Need Help?
You can submit a new question if you still need assistance or additional information is needed.
Review Us
We want to hear about your experience. Your feedback is very valuable to us.
Report an Accident
Unexpected things can happen. To better assist you, please complete the accident report online.
Drop Off Notification
Please submit drop Off Notification prior to departure. Make sure you follow departure instructions correctly and notify us of any changes regarding your reservation
